Recently, at Valuewalk, we looked at the causes behind Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) (LON:RYA)’s falling share price and what the airline could do to prevent customers defecting to rival airlines, given greater competition on price and Ryanair’s reputation for horrendous customer service.
O’Leary improving Ryanair's customer service
Well, now it would appear bad boy CEO, Michael O’Leary, has been paying attention. In a dramatic departure from the usual Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) (LON:RYA) rhetoric, O’Leary has made a commitment to improve the way it treats its customers:
‘I think in the past we...
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