Despite two profit warnings in as many months, Michael O’Leary is still on course to turn around Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) (LON:RYA)’s public image, while simultaneously growing the airline. As previously suggested, short of acquiring Aer Lingus, there appeared little O’Leary could do to put more bums on seats without tackling the subject of customer relations. However, O’Leary could be about to prove everybody wrong.
Ryanair turning around customer service
While it’s still probably too early to say what difference improving the website booking process, reducing controversial fees and allowing allocated seating will make to passenger...
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